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Twas the week before the holidays -- call center style

Twas the week before the holidays, and wild were the phones.All the customers were whining, and crying with moans.Our headsets were plugged in, our phones logged in right.We hoped the crazies wouldn't call us for status tonight.No children were nestled snug in their beds, For the fear of backorder was stuck in their heads.  Then Moms got quite anxious, and Dads were more nervous,"We'll just call the staff at Call Center Service"The call center was noisy, the place filled with chatter.Our job…See More
Blog post by Katrina Domkowski Dec 16, 2011
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Oriental Trading called to survey me on my order & thank me with a gift certificate on my next order. How are you assessing your service?
Status posted by Karla Porter Dec 8, 2011
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Katrina Domkowski updated their profile Nov 8, 2011
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Join me @ 2pm ET on 11/9 for a Solid Cactus webinar focusing on how Virtual Office Assistants can help your business! http://ning.it/tgfhSl
Status posted by Katrina Domkowski Nov 8, 2011
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Thanks to everyone who attended this morning's program on hiring the right 'fit' for customer service & special TY to GUARD Ins 4 hosting!
Status posted by Karla Porter Oct 6, 2011
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Karla Porter left a comment for Ed Coppinger
Welcome Ed!
Oct 5, 2011
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Ed Coppinger is now a member of NEPA Customer Service Consortium Oct 5, 2011
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Supervisor of Telemarketing

 A sales com­pany located in the Wilkes-Barre, PA area seeks a full-time mid-shift (12pm-8pm Mon-Fri) Tele­mar­ket­ing Super­vi­sor in a fast-paced ener­getic environment This posi­tion is respon­si­ble for ensur­ing that the team of tele­mar­keters and sales staff are gen­er­at­ing sales, pro­duc­tively, effec­tively, respon­si­bly, and pro­fes­sion­ally, as well as moti­vat­ing, a group of Tele­sales agents to achieve, and main­tain, the Department’s goals and stan­dards for sales, qual­ity…See More
Discussion posted by Karla Porter Oct 5, 2011
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Q3 Program - The Customer Service 'Fit' at GUARD Insurance Group

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October 6, 2011 from 8am to 10:30am
Please RSVP and plan to Join us This Thursday, October 6!The Customer Service 'Fit' - How to hire front line staff that will knock Their socks off.HR business partners and frontline managers from call enter and non-call center environments in healthcare, insurance, restaurant/hospitality and telecommunications will share their experience and success in finding and hiring staff who represent their brand by providing customer service with passion, authoritative knowledge and a positive…See More
Doug Hertel and Lisa DeAngelo are attending Johnyne Hoyes's event Oct 4, 2011
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Karla Porter left a comment for Doug Hertel
Welcome Doug!
Oct 4, 2011
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Doug Hertel and Brian Vnuk joined NEPA Customer Service Consortium Oct 4, 2011

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Karla Porter

Supervisor of Telemarketing

Started by Karla Porter in Jobs Oct 5, 2011.

Katrina Domkowski

Membership Challenge - I WANT YOU... to recruit for CSC 3 Replies

Started by Katrina Domkowski in NEPA CSC Meetings. Last reply by Karla Porter Jun 24, 2011.

Karla Porter

Customer Service Week 2011 2 Replies

Started by Karla Porter in Recognition. Last reply by Karla Porter Jun 24, 2011.

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